How To 'Borrow'

How do I hire a dress?

1. Browse our collection of

2. Click the calendar on your preferred dress and ensure your event date is available.

3. For local customers, you can book a "try-on" appointment in our studio to guarantee a perfect fit.

4. For non-local customers, choose shipping at checkout and make sure the Security Authorization product (which is automatically added) is still in your cart.

5. For London residents who select "pick up and drop off," you will be required to sign a waiver ensuring you will return the garment at the end of your hire period. Your card details are stored at your try-on appointment, and that card will be charged should any T&Cs be breached.

 

How long are hires, and what dates should I select?

Our minimum rental period is 3 days, and our maximum rental period is 30 days (longer times may be arranged upon request). If you have an event on Saturday, you should start your rental period on Friday, and it will end on Monday. This means that for postal orders, they will arrive by Friday (at the latest), and you will need to return them by 4 p.m. on Monday (all orders come with a returns satchel).

For London customers who choose pickup or drop-off as their shipping method, you will pick up your dress on the first day of your hire period and return it by the last day (into a secured dropbox at the back of our studio).

What do I do if I need to collect out of hours?

We can arrange for you rental to be left at the concierge, please email hello@borrowedfrom.co.uk to request this.

 

How does "Try On By Appointment" work?

Borrowed From understands that every woman has a unique style, shape, event, and size, so we offer personalised try-ons by appointment at our studio to ensure you find the perfect dress for your occasion.

Once you've found the items you’d like to try on (we suggest 1-3), you can make an appointment online, come visit us at the studio, and we will help guide you through the collection and find the ultimate outfit for your event.

We always recommend bringing any underwear you think you'll be wearing on the day to ensure a comfortable fit.

After we find the perfect option, we can secure the date and finalise payment at the showroom.

To book in for a try-on appointment, click here.

 

 

How do I secure a dress for my try-on appointment?

While we do our best to accommodate our weekly hires so that you have as many options as possible for your try-on appointment, please keep in mind that not all garments will be available on any given day.

If you have your heart set on a dress for your try-on appointment, we suggest you do two things:

1. Mention this at the time of booking. We will take note and try our best to ensure it's available for your appointment. If it's out on hire (or gets a last-minute booking), we'll try to notify you; however, customers are advised to check the calendar for the dress they want online to see if it's available.

2. To ensure its availability, we suggest you hire it for the event date prior to your try-on appointment. If you decide not to go ahead with the dress at your try-on appointment, we'll offer you store credit for another garment.

We recommend visiting the showroom a few weeks before the desired date to ensure that all of your options are still available and that the date is not already booked.

 

It's the week of my event; have I left it too late to hire or try on?

For local customers, definitely not! We often have customers looking for a last minute outfit. You are welcome to book at the last minute. Try on an appointment and browse through our available dresses.

Please note that if your order must be shipped, you must order at least 3 business days prior to the event to ensure your parcel arrives in time. Borrowed From does not accept responsibility for orders that arrive late if they are posted after the postal timeframe. Borrowed From is not responsible for orders that don't arrive on time if they are placed after this date.

 

What will happen at my try-on appointment?

Once you've confirmed your appointment, you'll receive an email reminder 72 hours prior.

We will have your pre-selected dresses and a stylist ready to help you find the perfect dress or select some alternative garments to match your body, event, and style perfectly!

Confirm your event date and finalise payment in the studio, so it’s all yours!

 

I live in London; can I pick it up instead of paying for shipping?

Yes!

Your order will be ready for pickup on the first day of your rental period, and you must drop it back by the last day of your rental period - unless an alternative time has been arranged.

 

I don't live in London; can I still hire?

Absolutely! Borrowed From ships via Royal Mail Post throughout the United Kingdom. You will receive a returns satchel in your package to place your garment in for a stress-free return.

Unfortunately, we do not currently offer try-ons for postal orders. However if your rental does not fit, send it back within 24 hours and we will refund you with store credit if it's unworn.

  

What happens if I damage or ruin a dress while renting it?

We understand that accidents happen, but it is your responsibility to notify Borrowed From if anything happens to your dress while it is on hire.

If your dress is damaged but can be repaired (wine spill, split of fabric), you will be charged the recovery fees. Unless you added on our 'Accidental Damage Protection' during checkout - then you are all covered.

If your product is damaged beyond repair, you must pay the full retail price.

If your dress is damaged but repairable with general dry cleaning, you will not be charged any additional fees.

 

Can I get a refund? (Rental Orders)

Please be cautious when making a purchase on Borrowed From; we do not offer refunds on any orders. If you have made a mistake or changed your mind on an order, we will offer you a studio credit equal to the value of your hire, which can be used on an alternate garment. Borrowed From credits will be valid for 12 months.

Please keep in mind that you can only get studio credits for pick-up orders if you contact Borrowed at least 48 hours before your event.

If your event is cancelled or you wish to change your rental date, we cannot change the booking within 48 hours of the rental date.

 

What happens if I don't post the dress back on the last day of the hire period?

It is crucial that postal orders are returned in a timely manner. Each day a dress isn't returned after the end of the hire period, you will be charged a £30 late fee. If your late return also interferes with another order, you will also be charged a second hire fee to cover the costs associated with that order. At check-out, your information is collected for security reasons, and you will be charged accordingly.

 

What are your opening dates?

Monday through Friday, by appointment only. You can book an appointment on our website at any time. You can request a weekend visit we will do our best to make this happen.

 

Where is your studio?

Unit A, Spinnaker House, Battersea Reach, SW18 1FR, London

 

What happens if my chosen item doesn’t fit me?

Please contact us. If the item does not fit you or you don’t feel amazing in it, we can offer you a full credit against the order once it is returned unworn within 24 hours. You can use your store credit to borrow another item at a later date.

 

Do I need to wash the item(s) I have borrowed?

No need! We take care of the cleaning and dry cleaning.

 

How are items cleaned?

We get each item dry-cleaned at a local small business after each rental.

 
I want to buy this item; is this possible?

Some items we offer purchase, please get in touch so we can arrange a transaction.

 

Do you ship outside of the UK?

We ship UK-wide and do not currently ship elsewhere.

 

What happens if my order is late?

Please make sure to place your order in plenty of time before you need it. We need a minimum of 2 working days to process your order; please keep this in mind once we have handed over your order to our shipping provider; unfortunately, it is out of our control. We will always make sure to send your chosen item on time, we will track the delivery for you, and we will help where possible, but we cannot take blame for any delays experienced by our shipping providers. We hope you can understand this. In some circumstances, we can offer you full credit against your order, but we cannot offer a refund if the delay was the fault of the shipping provider.