Terms & Conditions


Borrowed From is a rental fashion collective that is part of the reinvention of how fashion is purchased. Our aim is to provide a sustainable and affordable way to shop and wear desirable fashion through renting, lending, and borrowing via our website https://BorrowedFrom.co.uk

To find out how and why we use your personal information, please refer to our Privacy Policy. For information about how we use cookies on our website, please refer to our Cookie Policy.

All users of the Borrowed From website are required to read, accept, and agree with our terms and conditions, Privacy Policy and Cookie Policy. If you do not agree to these terms, we recommend that you stop using our service.

Borrowed From reserves the right, at its sole and absolute discretion, to accept or reject any rental transaction.

Borrowed From reserves the right to make changes to the service provided by Borrowed From and to those terms that will not affect your use of service. Borrowed From recommends revisiting these Terms and Conditions before every rental agreement is accepted. We will notify you if any significant changes are made to our service or the Terms and Conditions, communicate with you in writing, and provide you the option to cease use of the service before the changes take place.

The definitions outlined below apply throughout the Terms and Conditions:

"Booking Date": The date you placed the order for the rental of an item; the date will be included in your booking confirmation email and on your customer account.

"Buyer": The purchaser of second-hand clothing via Borrowed From

"Borrow": The loan of a product by us Borrowed From to a user/customer

"Borrow Now": Rent Now

"Borrowed From": Borrowed From Limited, we, us, our

"Borrowed From Platform": Click Here

"Content": Photographs, videos or any other information posted to Click Here or Borrowed From social media platforms

"Cookie Policy" Click Here

"Customer Responsibilities": You hereby represent and agree when submitting a rental booking that:

You agree to pay the full replacement value of the product provided by us, Borrowed From, and accept liability to pay the Product Retail Value of the item in circumstance of loss or damage to the product or products. If you do not agree to the value of the Product Retail Value, do not rent/borrow the product.

"Damage Terms and Conditions": Acceptance of Click Here A non-negotiable contract the customer must agree to in order to borrow any item. If the customer's order does not include this, the rental contract will be rejected and they will not receive the chosen item, an automatic refund will be sent.

"I agree to all Damage Charges": Automatically added to users basket when checking out, agreement to Click Here

"Item" The clothing & accessories owned & rented out by Borrowed From Limited

"Delivery Fee": The shipping cost for each transaction/order

"General Terms": The terms and conditions of use that apply to all website users.

"Intellectual Property Rights":

"Lend": The loan of a product by us Borrowed From to a user/customer

"Listing": The listing of a product by us Borrowed From on the Platform

"Member(s)": Any person who has registered to have a Borrowed From Account

"Payment Method": the credit card, debit card or service used to complete a transaction

"Privacy Policy": Click Here

"Product": The clothing & accessories owned & rented out by Borrowed From Limited

"Rent, Rental & Renting": The rental of a product or multiple products by a customer via the Borrowed From Platform in consideration for the Rental Fee.

"Rental Period": the period of days a product or products is rented for

"Rental Start Date": The date at which the rental of a product or products starts. This includes bank holidays, weekends and public holidays, the date will be included in the customers booking confirmation email and available on your Borrowed From website account.

"Renter": A customer who is renting/borrowing a product on the Borrowed From Platform

"RP": Retail Price

"RRP": Recommended Retail Price

"Review": Conclusion of a Renter or Lender’s experience with Renting/Borrowing their chosen product via the Borrowed From Platform.

"Service": The borrowing, renting, lending, loaning, or sale of second-hand clothing by a customer via the Borrowed From Platform.

General Terms:

Intellectual Property

Unless otherwise stated, Borrowed From and/or its licensors own the intellectual property rights to all material on the Borrowed From Platform. All intellectual property rights are reserved. You can access this from the Borrowed From Platform for your own personal use, subject to the restrictions set forth in these terms and conditions.

You must not:

* Republish material from the Borrowed From Platform

* Sell, rent or sub-license material from The Borrowed From Platform

* Reproduce, duplicate or copy material from The Borrowed From Platform

* Redistribute content from The Borrowed From Platform

You acknowledge and accept that your use of the Borrowed From Platform does not confer on you any Intellectual Property Rights ones by Borrowed From and you hereby agree and undertake that you shall not attempt to register, or use, any trademarks that may imitate those owned by Borrowed From.

Borrowed From Content

All content and information available on the Borrowed from Platform, including product descriptions, specifications, photographs, and videos, are available to you for general information purposes only.

Third-Party Content

The Borrowed From Platform may reference non-Borrowed From websites, products, services or content. This Third Party Content is provided to you as a benefit, Borrowed From is not responsible for any Third-Party Content or the actions of those who provide such Third-Party Content.

Links provided to any Third-Party Content do not imply that Borrowed From endorses or accepts any responsibility for the Third-Party Content. You acknowledge and agree that we will not be held liable for any damage or loss caused in connection with or resulting from your use of any such Third-Party Content. We strongly urge you to review any separate terms and conditions of use, privacy policies, and cookie policies governing these third-party websites and Third-Party Content.

Content Uploaded by Platform Users

Parts of this website offer an opportunity for Platform users to post and exchange opinions and information. Borrowed From does not filter, edit, publish, or Review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Borrowed From, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts those views and opinions. To the extent permitted by applicable laws, Borrowed From shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Borrowed From reserves the right to monitor all Comments and to remove any Comments that are considered inappropriate, offensive, or that violate these Terms and Conditions.

You warrant and represent that:

* You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

* The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

* The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

* The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Borrowed From a non-exclusive licence to use, reproduce, edit, and authorise others to use, reproduce, edit, and edit any of your Comments in any and all forms, formats, or media.

Rental Agreement

When making a Rental Order on Borrowed From you must agree to the Rental Agreement  as follows: A non-negotiable contract you must agree to in order to borrow any item. If you do not include this, the rental contract will be rejected and you will not receive the chosen item, an automatic refund will be sent.  No fee will be charged if the product or products are returned to Borrowed From in good condition with no damage, excluding those who have purchased Damage Protection, for which minor damage such as a broken zip or cleanable marks are covered up to the fee of £50. If Borrowed From determines, in its sole and absolute discretion, that damage has been caused to the product or products, the user will be charged up to the sum of the Replacement Value.

Failure To Return

If you do not post the item or items back on the last day of the Rental End Date, you acknowledge and agree that Borrowed From may charge you with any of the below fees:

£30 in late fees for each day after the Rental End Date that the item remains outstanding.`the applicable Rental Fee to the number of additional days you keep the item;

Any reasonable legal expenses incurred by Borrowed From in retrieving the item or outstanding Item Fees

All fees are payable in British Pound Sterling and are subject to change over time.

Failure to return the rental item(s) Borrowed From will contact the renter Borrowed From allowing 7 working days for the item(s) to be returned. If Borrowed From believes the item(s) will not be returned the full RRP of the item(s) listed on the item page will need to be paid by the renter. Failure to this a legal case will be opened.

If the return label was not used and an additional label was purchased and scanned the Renter must send the tracking details to hello@borrowedfrom.co.uk without this there is no evidence to show the item(s) was posted. If the return label was not used and no additional tracking details are sent to Borrowed From the Item(s) will be marked as not returned and additional costs will need to be paid by the Renter.

Please make sure your return package is secure, if your box is damaged please do not use it. If you do not have a bag or box to use we will refund you the cost of a new one. This is to prevent any items getting lost or falling out of the packaging whilst it is on it's way back to us. If an item is lost in the post due to unsecured packaging you will be liable to pay the replacement value.

Shopify Payments and PayPal manages our secure payment, and you acknowledge and consent to sharing your information with both for the purpose of the Borrowed From Service. Shopify Payments or PayPal may require further identification checks, and you will be required to provide the further requested information to ensure your use of the Borrowed From Service.

Cancellation Policy

Please be cautious when making a purchase on Borrowed From; we do not offer refunds on any orders. If you have made a mistake or changed your mind on an order, we will offer you a studio credit equal to the value of your hire, which can be used on an alternate garment. Studio credits do not expire.

If you chose to no longer rent a product or products, you can cancel your booking up to 3 calendar days of the Rental Start Date. You will receive a full credit in the form of a code to redeem on any rental. Borrowed From does not offer refunds to the original payment method, unless it was a credit code used. This code will be valid for 12 months. Borrowed From reserves the right to charge you with a late Cancellation Change of £15

If Borrowed From believes that you rented a product or products with the intention of theft or to cause any other damage, we reserve the right to cancel the rental contract without notice and to charge you with a sum that we deem to be appropriate equal to that of the Replacement Value.

Users’ Liability

You are responsible for having sufficient funds available to replace lost or damaged products up to the sum of the Replacement Value of each product. The Replacement price is listed on each product under the RRP.

Personal Information

As a user of the Borrowed From Platform, you consent to our handling your personal data in accordance with the Privacy Policy.

For details about which cookies are collected and how to manage cookies, please see the Cookie Policy.


To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set forth in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.